Retention, Engagement and Morale.
Course Aims
This course is designed to give learners an understanding of why recognising individual contributions is important within the workplace and the importance of giving and receiving feedback for team growth. Learners will also gain an understanding of why recognising achievements is important for building a positive workplace culture.
Course Content
Upon completion of this course, learners will:
- Recognise contribution and let all people shine at work
- Be able to affirm what employees have completed that is valuable by way of receiving feedback, communication and some work support/supervision techniques.
- Understand why recognising achievements is important including stimulating optimism and a growth mind set.
Course Content:
- Helping your Employees to Shine
• Retention
- Effective Communication
- Work Support & Supervision
- Receiving Feedback
- Engagement
- Connect
- Connection Tips
- Engage the Imagination
- Grapple and Grow
Trainers
Norma Fitzgibbon, The HR Suite
Norma Fitzgibbon is a Senior Trainer Consultant and is an invaluable member of the L&D team with over 20 years training experience from her current role and previous role in Fexco. Norma Fitzgibbon has a BA in Tourism Business Management. In recent years she has become certified in Training and Evaluation, E learning Essentials, Project Management. Norma’s training experience is in corporate; mainly in call centre/customer experience. Her projects included on boarding new staff, upskilling existing staff, systems and soft skills training, new change implementation, coaching and mentoring.
Who is this content for?
The course is aimed at all managers across the Independent Radio Sector in Ireland who are looking to retain, engage and build staff morale.
Training Method
This course will be delivered online via Zoom.
